Training HR

Tag: Customer Complain Handling

Effective Handling Complaint Technique
By February 24, 2011 0 Comments Read More →

Effective Handling Complaint Technique

Effective Handling Complaint Technique Graha Mustika Ratu, Jakarta |SENIN, 04 JULI 2011 | Pk. 09.00 – 17.00 | Rp 1.300.000 ,- / peserta   Selama masih ada keluhan (complaint), berarti masih ada kemungkinan bagi sebuah perusahaan untuk mempertahankan pelanggan. Tentu, yang paling ideal adalah perusahaan yang dapat memberikan pelayanan tanpa complaint dari pelanggannya. Namun, jika […]

Posted in: Service and Support
Complaint is a Gift: Win Your Customer’s Heart and Ensure Repeat Business
By February 1, 2011 0 Comments Read More →

Complaint is a Gift: Win Your Customer’s Heart and Ensure Repeat Business

Complaint is a Gift: Win Your Customer’s Heart and Ensure Repeat Business (Batch 3) Menara Peninsula Hotel, Jakarta | February 23 rd-24th, 2011 |  09.00 am-05.00 pm | Rp. 3.500.000,-/person By The Indonesia’s Acknowledged Service Practitioner : Wardhani Soedjono Why ”Complaint is a Gift” Organizations can lost many customers when complaints are not handled well, […]